Privacy Policy

Last Updated: May 27, 2025

Still Roots Massage Inc. (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines how we collect, use, and disclose personal information when you use our website, communicate with us, or receive massage and osteopathic services.

WHO WE ARE

Still Roots Massage Inc. is a massage and osteopathy clinic located in Calgary, Alberta. We are dedicated to providing safe, ethical, and client-centered therapeutic services in accordance with professional health regulations and privacy laws in Canada.

WHAT IS PERSONAL INFORMATION?

“Personal information” refers to information that can identify an individual. This may include:

Name, phone number, email address, and home address
Age, gender, occupation
Health history, physical condition, and health-related concerns
Appointment and treatment history
Billing and payment details
Any notes or observations made by our therapists during your care

This does not include publicly available business information such as a business address or general contact details of a business professional.

INFORMATION WE COLLECT

We collect personal information when you:

Schedule or attend appointments
Communicate with us by phone, text, email, or online
Complete intake forms or consent forms
Participate in surveys or provide feedback
Browse our website (basic device and browsing information may be collected)

HOW WE USE PERSONAL INFORMATION

We collect and use your personal information to:

Provide safe and effective treatment services
Maintain clinical records as required by law and regulatory bodies
Communicate appointment reminders and service updates
Process payments and manage billing
Respond to questions, concerns, or feedback
Fulfill legal or regulatory obligations
Send occasional promotional emails with your consent (you can opt-out anytime)

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information:

To insurance companies or health benefit providers with your consent
To regulatory authorities as required for professional compliance
To third-party service providers (e.g., booking systems, payment processors) strictly for purposes of service delivery
If required by law (e.g., court order, legal investigation)

We do not sell or rent your personal information to any third party.

DATA SECURITY AND RETENTION

We take appropriate steps to protect your information, including administrative, physical, and digital safeguards. Access to your personal data is limited to authorized personnel. We retain records only as long as necessary for business, legal, or regulatory purposes, after which it is securely destroyed.

YOUR RIGHTS

You have the right to:

Access your personal records
Request corrections to inaccurate information
Withdraw your consent (where applicable)
File a complaint if you believe your rights are violated

To exercise these rights, please contact us directly using the contact information below.

COOKIES AND WEBSITE USAGE

Our website may use cookies or analytics tools to enhance your browsing experience. You can manage or disable cookies through your browser settings. No sensitive health information is collected via cookies.

THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing personal information.

POLICY UPDATES

This Privacy Policy may be updated from time to time. The most current version will always be posted on our website. Your continued use of our services constitutes acceptance of any updates.

CONTACT US

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Still Roots Massage Inc.
21 Crowfoot Rise NW, Calgary, Alberta T3G 4P5